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Apprenticeship in Improving Operational Performance - Level 2 Course Details

This Programme Guide is designed to give employers an overview of the typical training and assessment content atl offer within the Apprenticeship learning programme. Please note we are very flexible and have the capacity and capability to adapt our programmes to meet your needs. Please discuss this with the atl member of staff issuing this guide or contact us using the details shown at the end of this document.

The programme has been designed specifically for those working in an environment where they need to be trained use a fork-truck with other routes available in a wide range of manufacturing industries that give the learner significant new knowledge and skills.

On successful completion of the programme, which will typically take 12 months, the apprentice (learner) will have achieved the following:

  • Induction, Information Advice and Guidance
  • Industrial Environment Awareness Technical Certificate Level 2
  • NVQ level 2 in Performing Manufacturing Operations
  • Functional Skill Maths
  • Functional Skill in English
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Enhancements to the above qualifications are available to make the Apprenticeship align to specific employer needs. Extra certification can be agreed from

  • RTITB Fork-truck operators certificate
  • National Operator Registration Scheme (NORS)
  • Overhead Crane
  • Slinging and Lifting
  • Manual Handling

The programme will follow a format similar to that below:

Induction / Information Advice and Guidance (IAG)      

Induction is typically 3 hours in length. The induction provides a detailed introduction to the atl programme and has a guided learning component that covers Health and Safety, Equal Opportunities, Study Packs and Knowledge Assignments along with the nature and benefits of the assessment and learning activity. In addition we also carry out initial assessment and diagnostic screening and check prior learning and experience. For the programme funding support, the learner will also be required to complete the appropriate registration documentation. During the Induction, Learners are introduced to their IAG Officer who provides ongoing information and advice throughout the programme.

In addition each learner will receive a one – to – one, 30 minute, feedback and Individual Learning Plan (ILP) design session with their assessor, post Induction, and prior to their planned and agreed Learning and Assessment commencing.

Industrial Environment Awareness Technical Certificate     

To confirm that the learner understands their contribution in the workplace, a structured workbook is completed by the learner throughout the programme that leads to a 20 question on-line test taking up to 45 minutes.

The study book and supported learning can typically be achieved by studying 1 to 3 hours per month. The technical certificate contains the following 5 knowledge units:

Understanding health and safety in an industrial environment

Understanding how to communicate in an industrial environment

Understanding working effectively in an industrial environment

Understanding working relationships in an industrial environment

Understanding rights and responsibilities in an industrial environment

NVQ level 2 in Performing Manufacturing Operations     

Assessment

Each Learner on the programme will be assessed through observation on a minimum of 3 occasions. Assessment is carried out during normal working hours and creates minimum downtime for collecting signatures, confirming underpinning knowledge and allowing for a short feedback.

To achieve the Manufacturing Operations NVQ relative to lift truck operations, the learner will typically complete the following units.

Mandatory Assessment Routes

01        Complying with statutory regulations and Organisational safety requirements

02        Promoting effective working relationships

Supporting the Operation Assessment Routes:

Assessment Route Unit & Title  

04        Preparing for manufacturing operations

07        Receiving and checking incoming materials

19        Contributing to improving effectiveness in the workplace

Job Specific Assessment Routes:

Assessment Route Unit & Title

03        Transferring materials (using FLT)

Additional Certification

To complement the NVQ structured assessment, atl also deliver underpinning knowledge and competency development through technical learning, agreed with you by way of a detailed Training Needs Analysis. The directed learning is delivered over a set duration which is determined through an initial assessment we carry out with each learner when they join the programme. Typically this will agreed be from:

RTITB Knowledge and Competency Development through Directed Learning     

Assessment

There are three different learning options that your learner could follow as a result of the initial assessment which are:-

Non-FLT: no practical fork truck training

Refresher: Up to 8 hours directed fork-truck training.

Conversion/Novice/Experienced Operator Training: Up to 35 hours directed fork-truck training.

Overhead Crane/Slinging & Lifting/Manual Handling through Directed Learning

Bespoke training sessions tailored to your individual working environment and the needs of your staff, designed to augment the overall operation of your business.

Study Book Packs and Knowledge Assignments     

These are issued at various stages throughout the programme and are designed to enhance understanding, good and safe practice and also contribute to the underpinning knowledge for the NVQ. The study books also provide a superb ongoing information and reference aid that all Learners retain copies of.

Functional Skills     

The Functional skills of Maths and English will be delivered by the assessor throughout the programme duration and will be assessed at the end though an on-line end test for each area. The functional skills work will typically take the learner about 1 hour per month to complete. The end tests take 90 minutes for Maths and 45 minutes for each of the 2 English tests.

Employment Rights and Responsibilities (ERR)     

A workbook is completed during the programme and signed off towards the end confirming that the learner understands their right and responsibilities. This takes approximately 1 to 2 hours in total.

Personal Learning and Thinking Skills (PLTS)     

The framework comprises six groups of skills that, together with the functional skills of English and mathematics are essential to success in learning, life and work. In essence, the framework captures the essential skills of: managing self; managing relationships with others; and managing own learning, performance and work.

Programme Review     

Each Learner will also receive regular one to one reviews during the course of their learning and assessment programme. These reviews will identify the current progress each Learner is making and assist in action planning future activity. Each review normally takes approximately 30 minutes. Copies of these completed reviews are also made available to the company who are invited to be involved in the review session.

Evaluation / Information Advice and Guidance (IAG)     

Once your Learner(s) have completed the programme and their Apprenticeship Certificate has been applied for, an end evaluation is completed with each Learner which gives atl feedback on their learning experience. In addition they will also be given a free one to one Information Advice and Guidance (IAG) session with a qualified advisor who will help you and them to consider future learning routes and discuss in more detail the learning programme they have undertaken with atl.  

 

Apprenticeship in Warehousing and Storage - Level 2 Course Details

This Programme Guide is designed to give employers an overview of the typical training and assessment content atl offer within this Adult Apprenticeship learning programme. Please note we are very flexible and have the capacity and capability to adapt our programmes to meet your needs. Please discuss this with the atl member of staff issuing this guide or contact us using the details shown at the end of this document.

The programme has been designed specifically for those working in an environment where they need to be trained and accredited with qualifications to fulfil the following roles:

  • Warehouse pickers/packers
  • Warehouse loaders
  • Fork truck operative (with appropriate further training)

The economy relies on the efficient movement of goods within the UK to ensure that goods arrive on time and in the right condition and warehousing and storage businesses play a crucial part in making this happen. If the wrong goods are packed and delivered, this affects customer satisfaction and the businesses' profitability

On successful completion of the programme, which will typically take 12 months, the apprentice (learner) will have achieved the following:

  • Induction, Information Advice and Guidance
  • Level 2 Certificate in Warehousing & Storage (combined qualification)
  • Functional Skill Maths
  • Functional Skill English
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Enhancements to the above qualifications and to make the Apprenticeship align to the specific needs of the employer, the following qualification may also be offered.

  • RTITB Fork-truck operators certificate
  • National Operator Registration Scheme (NORS)
  • Overhead Crane
  • Manual Handling

The programme will follow a format similar to that below:

Induction / Information Advice and Guidance (IAG)      

Induction is typically 3 hours in length. The induction provides a detailed introduction to the atl programme and has a guided learning component that covers Health and Safety, Equal Opportunities, Study Packs and Knowledge Assignments along with the nature and benefits of the assessment and learning activity. In addition we also carry out initial assessment and diagnostic screening and check prior learning and experience. For the programme funding support, the learner will also be required to complete the appropriate registration documentation. During the Induction, Learners are introduced to their IAG Officer who provides ongoing information and advice throughout the programme.

In addition each learner will receive a one – to – one, 30 minute, feedback and Individual Learning Plan (ILP) design session with their assessor, post Induction, and prior to their planned and agreed Learning and Assessment commencing.

Level 2 Certificate in Warehousing and Storage

The Certificate in Warehousing and Storage at Level 2 is a combined qualification incorporating competence and knowledge, which are separately assessed.

Mandatory units

  • 01 Health, Safety and Security at work (1 credit for competence and 2 for knowledge)
  • 02 Develop effective working relationships with colleagues in logistics operations (2 credits for competence and 2 for knowledge)

Proposed Units

  • 03 Pick goods in logistics operations (2 credits for competence and 1 for knowledge)
  • 07 Assemble orders for dispatch in logistics operations (2 credits for competence and 1 for knowledge)
  • 09 Keep work areas clean in logistics operations (2 credits for competence and 1 for knowledge)
  • 11 Moving and/or handling goods in logistics operations (2 credits for competence and 2 for knowledge)
  • 18 Check stock levels and stock records (2 credits for competence and 1 for knowledge)
  • 19 Operate equipment to perform work requirements in logistics operation (4 credits for competence and 4 for knowledge)

Study Book Packs and Knowledge Assignments

These are issued at various stages throughout the programme and are designed to enhance understanding, good and safe practice and also contribute to the underpinning knowledge for the qualification. The study books also provide a superb ongoing information and reference aid that all Learners retain copies of.

Functional Skills

The Functional skills of Maths and English will be delivered by the assessor throughout the programme duration and will be assessed at the end though an on-line end test for each area. The functional skills work will typically take the learner about 1 hour per month to complete. The end tests take 90 minutes for Maths and 45 minutes for each of the 2 English tests.

Employment rights and responsibilities (ERR)

A workbook is completed during the programme and signed off towards the end confirming that the learner understands their right and responsibilities. This takes approximately 1 to 2 hours in total.

Personal Learning and Thinking Skills (PLTS)

The framework comprises six groups of skills that, together with the functional skills of Maths and English are essential to success in learning, life and work. In essence, the framework captures the essential skills of: managing self; managing relationships with others; and managing own learning, performance and work.

Programme Review

Each Learner will also receive regular one to one reviews during the course of their learning and assessment programme. These reviews will identify the current progress each Learner is making and assist in action planning future activity. Each review normally takes approximately 30 minutes. Copies of these completed reviews are also made available to the company who are invited to be involved in the review session.

Evaluation / Information Advice and Guidance (IAG)

Once your Learner(s) have completed the programme and their Apprenticeship Certificate has been applied for, an end evaluation is completed with each Learner which gives atl feedback on their learning experience. In addition they will also be given a free one to one Information Advice and Guidance (IAG) session with a qualified advisor who will help you and them to consider future learning routes and discuss in more detail the learning programme they have undertaken with atl.  

RTITB Knowledge and Competency Development through Directed Learning

To complement the NVQ structured assessment, atl also deliver underpinning knowledge and competency development through technical learning by taking your employees through the RTITB operator syllabus. This directed learning session is delivered over a set duration which is determined through an initial assessment we carry out with each learner when they join the programme.

There are three different learning options that your learner could follow as a result of the initial assessment which are:-

Non-FLT: no fork-truck training.

Refresher: Up to 8 hours directed fork-truck training.

Conversion/Experienced Operator Training: Up to 20 hours directed fork-truck training.

 

Apprenticeship in Business Improvement Techniques - Level 2 Course Details

There are seven units that make up the
qualification 

Contributing to safe team working

Objectives 

By the end of this unit learners will have an understanding of:

Health and safety regulations in the workplace 

Your duties and obligations

Accidents and emergencies

Hazards and risks

Manual handling

Safe working practices

 

Contributing to the application of workplace organisation 

Objectives

By the end of this unit learners will have an understanding of:

The importance of workplace organisation

The techniques of workplace organisation

How to apply the first three steps of workplace organisation

The fourth and fifth steps of workplace organisation

What is involved in a tagging activity

The techniques of workplace organisation audits

 

Contributing to the application of problem solving

Objectives

By the end of the unit learners will have an understanding of:

Dealing with problems in the workplace

Problem techniques and their application

Applying effective corrective action techniques to prevent problem recurrence

Using problem solving techniques to identify and deal with other improvement opportunities

Contributing to the application of flow process analysis

Contributing to effective team working

Objectives

By the end of this unit learners will have an understanding of:

A definition of a team

A structured method to evaluate team performance

The stages of team development

The roles individuals may take within a team

The advantages and disadvantages of working with large and small teams

Contributing to the application of continuous improvement

Objectives

By the end of the unit learners will have an understanding of:

The CPI cycle

The steps in a structured CPI activity

Suitable subjects for CPI activity

 

Contributing to the application of visual management

Objectives

By the end of the unit learners will have an understanding of:

The principles and benefitsof visual management

How to apply the principlesof visual management techniques in the workplace

Explain their duties and responsibilities for supporting and implementing visual management

Contributing to the application of problem solving

 


 

 

Apprenticeship in Team Leading - Level 2 Course Details

The objective of the apprenticeship is to contribute to the development of practising or aspiring team leaders as a whole. This can be done, where possible, by integrating NVQ into the organisations models for personnel and business development and recognising the competence of the people who make up the organisations management at these levels.

  • Maths Functional Skill      level 1
  • English Functional Skill      level 1
  • ICT Functional Skills      level 1
  • Employment rights and responsibilities (ERR)

ILM Level 2 Diploma in Team Leading   60132164

5 mandatory units from Group 1 (total credit value of 22)

Minimum of 12 credits from Group 2     Maximum of 6 credits from Group 3  

A minimum of 40 credits at level 2 or above

Apprenticeship in Business Administration Level 2 Course Details

An apprenticeship in Business Administration at level 2 are suitable for those seeking recognition of their competence in a wide variety of activities working within a business environment including managing diary systems, organising business travel, accommodation and meetings, dealing with visitors, operating credit control procedures, using IT systems and different types of software to produce documents, operating office equipment and working effectively with other people.

Apprentices working towards the qualification will gain the following:

  • Level 2 Diploma in      Business & Administration
  • Maths Functional Skill      level 1
  • English Functional Skill      level 1
  • ICT Functional Skills      level 1
  • Employment rights and responsibilities (ERR)

To achieve a Level 2 Diploma in Business Administration, learners must complete a minimum of 45 credits:

21 credits from MANDATORY UNITS.

A total of 24 credits from optional units

 

Advanced Apprenticeship in Business Administration - Level 3 Course Details

Apprenticeship in Business Administration at level 3 is suitable for those seeking recognition of their competence in a wide variety of activities working within a business environment including managing diary systems, organising business travel, accommodation and meetings, dealing with visitors, operating credit control procedures, using IT systems and different types of software to produce documents, operating office equipment and working effectively with other people.

  • ICT Functional Skills      level 2
  • Maths Functional Skill      level 2
  • English Functional Skill      level 2
  • Employment rights and responsibilities (ERR)

To achieve a Level 3 Diploma in Business & Administration, the learner must complete a minimum of 40 credits, of which, at least 27 credits must come from assessment routes at Level 3

Apprenticeship in Customer Service - Level 2 Course Details

The Apprenticeship in Customer Services is to contribute to the development of practising or aspiring customer services staff as a whole. This can be done, where possible, by integrating NVQ into the organisations models for personnel and business development and recognising the competence of the people who make up the organisations customer services teams/departments.

  • Maths Functional Skill level 1
  • English Functional Skill level 1
  • Employment rights and responsibilities (ERR)

To achieve a Level 2 Diploma in Customer Service, learners must complete a minimum of 45 credits:

19 credits from MANDATORY GROUP A

26 credits from the optional units

Advanced Apprenticeship in Customer Services - Level 3 Course Details

The Apprenticeship in customer services is to contribute to the development of practising or aspiring customer services staff as a whole. This can be done, where possible, by integrating NVQ into the organisations models for personnel and business development and recognising the competence of the people who make up the organisations customer services teams/departments.

  • Maths Functional Skill level 2
  • English Functional Skill level 2
  • Employment rights and responsibilities (ERR)

To achieve a Level 3 Diploma in Customer Service, learners must complete a minimum of 55 credits:

31 credits from MANDATORY GROUP A

A minimum of 24 credits from the optional groups

Advanced Apprenticeship in Management - Level 3 Course Details

The Apprenticeship in Management is to contribute to the development of practising or aspiring managers as a whole. This can be done, where possible, by integrating NVQ into the organisations models for personnel and business development and recognising the competence of the people who make up the organisations management at these levels.

  • Maths Functional Skill level 2
  • English Functional Skill level 2
  • ICT Functional Skills level 2
  • Employment rights and responsibilities (ERR)

ILM Level 3 Diploma in Management 601/3240/1   55   Credits

▶5 mandatory units from Group 1 (31 credits)

▶Minimum of 17 credits from Group 2

▶Maximum of 7 credits from Group 3

Advanced Apprenticeship in Warehousing & Storage L3 Course Details

This qualification is suitable for someone who is working in the role of Senior Member/Team Leader in your organisation, where you are responsible for overseeing the correct receipt and despatch of customer orders, ensuring your team complete their tasks on time and in co-ordination of transport and delivery of goods. Your role will invole aspects of the following:-

* Providing leadership of your team

* Moving & Handling goods

* Responsible for Health & Safety and security of your team

* Allocate & Check work of colleagues

* Arrange transportation of goods

* Improve performance within the operation

This framework also includes the undertaking of Functional Skills in Maths & English at Level 2 unless candidates have previous exemptions.

 

Funded Courses

Funded Courses

Subject to qualifying criteria and eligibility employers may receive these courses on a fully funded basis. The level of funding available will be discussed in more detail as part of the Training Needs Analysis conducted on your behalf.

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Commercial Courses

Commercial Courses

These courses are offered on a full cost commercial basis only.

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View ATL’s policies and procedures.

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